Coaching Policies & Agreement

Nature of Services

Warrior Steps provides mindset and mental skills training geared toward improving performance and supporting a better overall experience in athletics and in life. Services are developmental and performance-focused and are not therapy, counseling, diagnosis, or mental health treatment.

Scheduling

Sessions are scheduled in advance and reserve dedicated time specifically for the athlete, coach, parent, or team. We understand that athletes often have busy and evolving schedules, especially during the season or school year, and our coaches make reasonable efforts to accommodate scheduling needs when possible.

Cancellations & Rescheduling

Sessions may be rescheduled with at least 24 hours’ notice. Sessions canceled with less than 24 hours’ notice may be forfeited.

Refund Policy

Warrior Steps coaching is a time-based service. Once a session has been delivered, it is considered fulfilled and no refunds are offered. We encourage families to review our coaching approach and policies prior to purchase.

Confidentiality

Conversations between athletes and Warrior Steps coaches are treated as confidential within the organization. Limited, high-level updates may be shared with parents or coaches when appropriate.
If safety concerns arise, they will be escalated in accordance with Warrior Steps protocols.

Parent Communication

General progress updates may be shared when appropriate. Detailed session content is not routinely shared.

Dedicated parent coaching sessions or extended parent conversations are offered as a separate, paid service unless otherwise specified.

Acknowledgment

By proceeding, you acknowledge that you have read, understand, and agree to these Coaching Policies & Agreement.